FREQUENTLY
ASKED
QUESTIONS
What time is check-in and check-out at Oliver Plaza Hotel?
Check-in at Oliver Plaza Hotel in Earl’s Court is from 3:00pm, and check-out is at 11:00am.
If you’re arriving early or departing later, early check-in and late check-out may be available depending on availability. We recommend contacting the hotel in advance to arrange this.
Can I store my luggage if I arrive early or leave later?
Yes — if you arrive before check-in or have time to explore London after check-out, our team can assist with luggage storage so you can enjoy your time in the city without inconvenience.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, American Express and Discover. Payments are processed securely at the time of booking or arrival, depending on your selected rate.
What is your cancellation policy?
Our cancellation policy depends on the rate you choose.
Flexible Rate bookings can be cancelled free of charge up to 48 hours before arrival, offering flexibility if your plans change.
Advance Purchase bookings offer a discounted rate but are non-refundable and non-amendable. Full payment is taken at the time of booking.
What happens if I don’t arrive for my booking?
If you do not arrive on your scheduled check-in date, your reservation will be held until 11:00am the following day. After this time, the hotel reserves the right to release the remaining nights of your booking. Charges may still apply in line with your booking terms.
Is Wi-Fi available at the hotel?
Yes, complimentary high-speed Wi-Fi is available throughout Oliver Plaza Hotel, allowing you to stay connected whether you’re visiting London for business or leisure.
Are your rooms suitable for business or longer stays?
Yes — our rooms are designed for both short visits and longer stays in London. With reliable Wi-Fi, comfortable amenities and excellent transport links from Earl’s Court, the hotel is a convenient base for business travelers and extended visits.
Is Oliver Plaza Hotel a non-smoking hotel?
Yes, Oliver Plaza Hotel is a fully non-smoking hotel. Smoking is not permitted anywhere within the building. A cleaning charge will apply if this policy is not followed.
Do you allow pets at the hotel?
At present, Oliver Plaza Hotel does not accept pets.
Is there a safe in the room?
Yes, all rooms include a secure in-room safe for storing valuables during your stay.
Is there an age requirement to stay at the hotel?
Guests must be 18 years or older to check in independently. A valid government-issued photo ID is required at check-in.
How close is the hotel to transport and central London?
Oliver Plaza Hotel is located just a short walk from Earl’s Court Underground Station, providing direct access to Central London, Kensington, Chelsea, Hyde Park and Heathrow Airport.
Why should I book directly through your website?
Booking directly with Oliver Plaza Hotel ensures you receive the best available rate, access to exclusive offers (including member discounts), and direct support from our team before and during your stay.
Visiting Olympia London – Guest Information
Is Oliver Plaza Hotel suitable for Olympia London exhibitors?
Yes — Oliver Plaza Hotel is located close to Olympia London, making it a convenient choice for exhibitors and attendees. With excellent transport links from Earl’s Court, the hotel offers easy access to the venue while providing a comfortable base during busy event periods.
Can I store exhibition materials or equipment at the hotel?
We understand that many guests attending Olympia London events may be travelling with materials or equipment.
Where possible, we can assist with storing smaller items or luggage before check-in or after check-out. This is subject to available space and should be arranged with the hotel in advance.
For larger items or specific requirements, we recommend contacting our team prior to arrival so we can advise on the best options.
Is the hotel well connected to Olympia London?
Yes — Oliver Plaza Hotel is well located for Olympia London. Guests can reach the venue quickly via public transport or a short taxi journey, making it ideal for early starts and late finishes during exhibitions.
Do you offer extended stay options for Olympia events?
Yes — many guests attending exhibitions at Olympia London choose to stay for several nights. We offer extended stay options such as Stay More, Save More and Stay 7 Nights, Pay for 6, which provide better value for longer visits.
Still have questions? Our team is happy to help — or check availability for your stay in Earl’s Court, London.